Job Introduction
Client Service Executive
Here at BPP Education Group we pride ourselves on providing the best possible client and learner experience, with our specialised team of client services specialists working closely with customers to ensure they are getting the most from our courses.
An opportunity has arisen for a passionate and motivated person to join the team as a Client Service Executive You will be responsible for supporting the Assistant Client Operations Manager in delivering programmes to our clients by supporting students through excellent service and delivery.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will manage client administration and service support within prescribed timelines, this will include but not be limited to:
- Responding to student and client enquiries, processing orders, processing transfers, invigilating examinations, invoicing and logging activity on programme trackers
- Work closely and actively with Client Operations Manager, to ensure SLAs are met and provide the provision of consistent excellent service.
- Maintain excellent client relationships through regular close account management which will include telephone and email communication.
- Support clients/students by providing assistance when re-sitting exams, congratulate successful exam passes particularly when multiple attempts, tutor 1:1, obtaining performance reports from examining body, assisting with log-on queries in respect of online support systems.
- Pro actively provide client feedback/notify Business Development Managers and Account Managers of all positive feedback and issues/areas of client concern
- Attend BPP functions, including opening evenings, open days, client visits, student and corporate client events
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients.
- Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed.
- Good organisational and time management skills
- Ability to identify new business opportunities and alert Account Managers and/or Business Development Managers
- Able to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role.
- Passionate about client service with a positive approach to dealing with people.
- Must be comfortable working within defined Key Performance Indicators and Service Levels
How will this process work?
The interview process for this position will consist of the following stages:
Competency style interview with two team members – 60 minutes
Please note that the successful candidate will be required to undergo Basic DBS and Credit check
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
