Job Introduction
Client Service Executive
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
By joining BPP as a Client Service Executive, you will be working closely with the Service Delivery Manager to ensure Service Level Agreements are met as well as, making sure that excellent customer service is consistent throughout.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing?
Keeping on top of enquiries is also key to this role, as well as processing records across all the BPP systems. Student and client support is another main aspect of this job, as you will be supporting students when it comes to exam resits, providing client feedback and assistance with log-on queries.
Maintaining strong relationships with clients is vital to this role. In addition to this, you will be meeting your personal, team and department Service Levels and Key Performance Indicators.
What we're looking for?
- Ability to work with defined KPIs and Service Levels
- Ability to identify new business opportunities
- Ability to work in a fast paced environment
- Positive approach to dealing with people
- Positive approach to adapting to change
- Excellent communication skills
- Excellent organisational skills
- Proficiency with Microsoft Office
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
The successful candidate will be required to undergo a credit and basic disclosure check.
