Job Introduction
Client Service Executive
Here at BPP we pride ourselves on providing the best possible student, client and learner experience. We're currently looking for an enthusiastic individual to join us as a Client Service Executive to help us maintain the highest level of professionalism and service delivery for our client partners.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
- Manage client administration and service support within prescribed timelines, this will include but not be limited to:
- Processing records on all BPP systems
- Responding to student and client enquiries, processing orders, processing transfers, invigilating examinations, invoicing and logging activity on programme trackers
- Pro actively support clients/students eg. Assistance when re-sitting exams, congratulate successful exam passes particularly when multiple attempts, tutor 1:1, obtaining performance reports from examining body, assisting with log-on queries in respect of online support systems
- Pro actively provide client feedback/notify Business Development Managers and Account Managers of all positive feedback and issues/areas of client concern
- Work closely and actively with Client Operations Manager, to ensure SLAs are met and provide the provision of consistent excellent service.
- Maintain strong client relationships through regular close account management which will include telephone and email communication.
What we're looking for:
- Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed.
- Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients.
- Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role.
- Excellent organisational and time management skills
- Ability to create and maintain accurate/accessible and organised documentation.
- Must be comfortable working within defined Key Performance Indicators and Service Levels
- Ability and desire to understand client’s business and in turn, their requirements in terms of how BPP can help meet the client’s needs.
Please note You may be required to undergo a DBS and Credit Check if you are successful in this role.
BPP are proud to be a Disability Confident employer, if you need any reasonable adjustments for the interview process, please just let us know!
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
