Job Introduction
Client Support Coordinator
Here at BPP Education Group we pride ourselves on providing the best possible client and learner experience, with our specialised team of client services specialists working closely with customers to ensure they are getting the most from our courses.
An opportunity has arisen for a passionate and motivated person to join the team as a Client Support Coordinator You will support BPP’s Account Managers to service BPP’s growing clients across a number of programmes and products in line with defined Service Level Agreements and Key Performance Indicators.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
- Deliver an excellent client experience for account managed clients
- Coordinate responses to queries received from Account Managers by liaising with the appropriate BPP business area (e.g. Schools, operational teams, service teams etc.)
- Prepare student progress and sales reports, using various tools and checking data to ensure accuracy
- Support the Account Managers to resolve client issues through thorough investigation with the relevant business area and driving positive remedial action and long term improvements
- Supporting Account Managers with the end to end student and client journey including but not limited to onboarding new apprentices, learner progress reporting, on programme queries and operations
- Work towards internal and client service level agreements and key performance indicators (e.g. response times, reporting deadlines etc.)
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Experience working in a large, complex organisation
- Excellent written and verbal communication, proactive in picking up the phone and writing comprehensive, clear emails
- Ability to effectively build and manage internal stakeholder relationships at varying levels of seniority, promptly responding to queries, ensuring expectations are managed and delivered upon
- Ability to learn and retain complex information quickly
- Excellent organisational and time management skills – ability to prioritise and multi task
- Experience managing complex activity to tight deadlines
- Ability to create and maintain accurate/accessible and organised documentation
- Experience handling complaints and problem solving
Please note that the successful candidate will be required to undergo a DBS and Credit Check
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
