Job Introduction
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses .An opportunity has arisen for an Collections Agent to join our finance team, in this dynamic and people-focused role.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
As a Collections Agent you are responsible for financial processes, chasing outstanding fees, accounts receivable management and customer service. The role focuses on providing optimal student experience relating to students financing their education.
As such, you will be responsible for:
- Coordinates the resolution of past due balances under established guidelines through direct contact with students.
- Evaluates student accounts to explore solutions that assist students in attaining their educational goals.
- Monitor student account receivables and related financial activity to ensure its adherence with the student selected payment option and company policy.
- Build close relationships with internal departments to ensure smooth collections and student experience
- Work closely with external collections providers
- Make decisions along with senior staff at escalation points on collections process
What experience you’ll need
To be successful in this role you will need to have a proven track record in the following areas:
- You will be experienced in managing high outbound phone activities
- Ability to follow oral and written directions as they relate to the job functions
- Possess excellent organisational skills & communications skills
- Ability to provide timely, accurate information on a variety of financial oriented subject
- Be a team player
- Strong interpersonal skills
- Strong IT skills
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
- Potentially a follow up interview with two senior members – 60 minutes
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.