Customer Services Administrator

Job Introduction

Package Description

Customer Services Administrator

Part-time role - 22.5 hours per week

Location - Abingdon

Here at BPP (part of Lyceum Education Group) An opportunity has arisen for a friendly, enthusiastic and organised individual to join the team as a Customer Services Administrator. You will be responsible for supporting the smooth running of the Abingdon office, delivering a high level of customer service and providing administrative support to staff, students and clients.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity! 

Why work for BPP?

It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as: 

• Brilliantly, you can study any of our courses for free – be it a professional qualification or full degree.
• Private Medical Insurance
• Dental Insurance
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more. 

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family. 

What you’ll be doing

In this role you will support the administration team in delivering an excellent service to students, clients and colleagues, helping to ensure the smooth and efficient operation of the Abingdon office.

As such, you will be responsible for:

• Ensuring students receive an excellent service from BPP/ActEd
• Performing a range of administrative tasks including processing applications, data entry, course set up and organisation
• Finalising published materials and creating and updating apprentice records
• Using surveys to collect information from apprentices
• Creating and checking reports
• Dealing promptly and efficiently with telephone and email enquiries from students, clients and staff
• Liaising with internal departments to support administrative activities
• Liaising with suppliers and other stakeholders in support of administrative tasks
• Assisting other members of the administration team when required
• Supporting ad hoc tasks and projects to help ensure the smooth running of the Abingdon office

What we’re looking for

To be successful in this role you will need to have a proven track record in the following areas:

Essential Requirements

• Friendly, enthusiastic and a strong team player
• Excellent interpersonal and communication skills
• Strong attention to detail with a high degree of accuracy
• Self-motivated with a willingness to take initiative
• Ability to work without direct supervision
• Strong organisational skills with the ability to adapt and successfully manage multiple tasks
• Good IT skills including Microsoft Word, Excel, internet and database systems
• Willingness to learn new skills and adapt to change

Desirable Requirements

• Proactive, highly motivated and adaptable to change

As a Disability Confident employer, BPP is committed to providing reasonable adjustments throughout the interview process. Candidates are encouraged to share any adjustment requirements ahead of interview so these can be considered and accommodated. 

BPP (part of Lyceum Education Group) actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP safer recruitment practices. 

BPP reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change