Facilities and Services Officer

Job Introduction

BPP Job Description

Job Title: Facilities and Services Officer

Location: London East (Portsoken)                     

Additional details: Centre-based position working Monday to Friday and must be flexible to work outside of normal hours as required to cover the opening hours of the centre as part of a rota, to include weekends, bank holidays, and evenings.

Contract type: Full time and permanent       

Job Purpose

This is a multifaceted role, incorporating facilities and centre service responsibilities

alongside Health & Safety, IT and general day-to-day duties.  This role presents an ideal

opportunity for individuals who are passionate about providing outstanding professional support

within the education sector, within a fast-paced environment. This is a varied role and some aspects can be physically demanding, requiring the team to assist with manual tasks as well as covering all areas of a multi-floor building.

Key Responsibilities

• Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
• Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
• Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
• Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
• Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
• Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required
• Manage sufficient material stock levels in support of course demand
• Receive, document and dispatch goods and services including post
• Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
• Daily completion of documented building checks
• Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
• Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
• Carry out basic repairs and maintenance to building fabric and equipment
• Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
• Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
• Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
• Management of personal emergency evacuation procedures (PEEP)
• Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
• Assist faculty in classrooms as and when required, with basic IT troubleshooting
• Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
• Supervise and assist cleaning and catering teams. Raise cleaning issues, advise on catering requirements etc. Provide support and manage refreshments for internal and external BPP events
• Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams
• Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes)
• Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities
• Create and issue staff and students lanyards
• Ensuring all staff and students wear lanyards whilst on site
• Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
• Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service levels

General Responsibilities and Accountabilities for Officers

• To be an ambassador for BPP both internally and externally communicating and promoting the vision and direction of the company with passion
• To demonstrate key desired behaviours appropriate to the role as agreed with the line manager/team leader
• To maintain high standards of work and professionalism at all times
• To work in partnership with other team members
• To support the line manager/team leader in business planning and budgeting activities
• To follow data protection guidelines and ensure customer confidentiality is maintained at all times
• To wear an appropriate uniform

Skills, experience & qualifications required - Essential

• Demonstrable record of providing assistance within a facilities, property or retail environment
• Ability to take ownership of issues and associated responsibility for completing a task
• Well-organised with attention to detail and self-disciplined with the ability to prioritise under pressure   
• Ability to work within a team environment as well as independently
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Excellent oral and/or written communication skills, giving the post-holder the ability to deal confidentially with a range of people at all levels
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint

Skills, experience & qualifications required - Desirable

• You must be proactive, highly motivated and adaptable to change.
• Knowledge in Health & Safety with a qualification is preferred.

Would that be an issue for Regional Sites that currently covering centres Monday to Sunday?

Will need to be amended with suitable wording to give us flexibility - need to speak with HR 

As a Disability Confident employer, BPP is committed to providing reasonable adjustments throughout the interview process. Candidates are encouraged to share any adjustment requirements ahead of interview so these can be considered and accommodated.

BPP part of Lyceum Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP safer recruitment practices

BPP part of Lyceum Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.