Job Introduction
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised administration and enquiries team working closely with students to ensure they are getting the most from our courses.
Job Purpose:
BPP is looking for a proactive, highly motivated individual to join our Facilities and Customer Service team, at our Kings Cross Centre.
This is a multifaceted role, incorporating Facilities and Customer Service responsibilities alongside Health & Safety, IT and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.
What you'll be doing?
- Opening / closing the building and maintaining security levels (building sweeps for people on site when closing etc)
- Providing an excellent customer service to students, staff, clients
- Liaising with internal departments in support of administrative tasks
- Acting as the first point of contact for facilities / building issues (building management, landlord and contractors)
- Managing the facilities Cloud FM portal
- Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
- Overseeing annual external H&S audits, covering general H&S and Fire Risk
- Building and maintaining close relationships with contractors, students, and staff
- Providing a first line response to classroom IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
- Providing support for internal and external BPP events
What we're looking for?
- Ability to take ownership of issues and associated responsibility for completing a task
- Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
- Ability to work within in a team environment as well as independently
- Great time management skills
- Ability to build and maintain strong stakeholder relationships
- Excellent communication skills, both verbal and written
- Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint
Apply now, and take your next step with BPP Group
Knowledge in Health & Safety with a qualification is preferred.
Please note that working hours will cover the opening hours of the centre, some weekends, bank holidays cover is required.
BPP are proud to be a Disability Confident employer, if you need any reasonable adjustments for the interview process, please just let us know!
Please note the successful candidate will need to undergo a Basic DBS Check.
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices