Job Introduction
The Digital Marketing Institute (DMI) is a globally recognised leader in digital marketing training and certification. Founded in Dublin in 2009, DMI has certified over 55,000 professionals worldwide, offering programmes ranging from short courses to Masters-level qualifications. Now part of the BPP Education Group, DMI continues to operate independently while benefiting from BPP’s strategic support and resources.
An opportunity has arisen for an operations administrator to join the team. You will be responsible for providing support and guidance to our customer communities across our range of online courses, membership and communities platform and support platform within the BPP Group.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
- Provide tailored support to learners and partners across digital channels, focusing on assessment and exam preparation.
- Assist with student registration, onboarding, and webinar delivery.
- Coordinate marking processes and ensure timely feedback.
- Contribute to content development alongside instructors and product teams.
- Engage with global customers via phone, email, and chat.
- Drive continuous improvement to enhance learner experience and meet customer experience (CX) metrics.
- Participate in projects aimed at innovating e-learning delivery.
- Perform ad hoc tasks as required by management.
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Ability to use Office 365 applications such as email/excel.
- Some knowledge of digital marketing or online learning and providing remote support.
- Experience delivering customer support
- Managing and supporting remote activities and customers
Desirable:
- Higher education qualification in business/marketing/communications
- Experience in education/e-learning
Please note that the successful candidate will be required to undergo certain checks such as DBS
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices