Job Introduction
Head of Operational Improvement
Here at BPP Education Group, an opportunity has arisen within Customer Experience for an experienced and methodical individual to join the team as Head of Operational Improvement. You will be responsible for leading the development, implementation, and continuous improvement of data-driven strategies that enhance the student experience and operations across the university. This is a unique opportunity to shape the future of student experience at a strategic level, using data to drive meaningful change. You’ll be part of a forward-thinking team committed to excellence, innovation, and student success.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will lead the development, implementation, and continuous improvement of data-driven strategies that enhance the student experience and operations across the university. This role will be pivotal in translating complex data into actionable insights, driving institutional change, and supporting cross-functional teams to improve student outcomes and satisfaction.
As such, you will be responsible for:
- Develop and lead the university’s student and operational experience metrics strategy in alignment with institutional goals.
- Collaborate with senior leaders to embed data-informed decision-making into student and operational experience initiatives.
- Oversee the collection, analysis, and reporting of student experience data, including surveys (e.g., NSS, PTES), engagement metrics, and feedback loops.
- Identify trends, risks, and opportunities to inform process and practice.
- Lead cross-departmental projects aimed at improving student experience, operational process using metrics to measure impact and success.
- Support the implementation of continuous improvement frameworks across academic and professional services.
- Work closely with academic departments, student services, and compliance/governance to ensure alignment and collaboration.
- Present findings and recommendations to senior leadership and committees
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
Essential:
- Proven experience in data analytics, performance metrics, or student experience within a higher education context.
- Strong leadership and project management skills.
- Excellent communication and stakeholder engagement abilities.
- Ability to translate complex data into clear, actionable insights.
- Knowledge of relevant student experience frameworks and sector benchmarks.
Desirable:
- Experience with business intelligence tools (e.g., Power BI).
- Familiarity with regulatory and quality assurance frameworks (e.g., OfS, TEF).
- Qualification in a relevant field.
Please note that the successful candidate will be required to undergo any necessary pre-employment checks.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
