Head of Student Enrolment

Job Introduction

Head of Student Enrolment

Here at BPP Education Group, an opportunity has arisen within our Customer Experience department for a passionate and experienced individual to join the team as the Head of Student Enrolment. You will be responsible for leading the strategic and operational delivery of the student enrolment function, with a particular focus on international document collection, retention of new students, and the creation of a memorable enrolment experience.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

What you’ll be doing

In this role you will lead the strategic and operational delivery of the student enrolment function, with a particular focus on international document collection, retention of new students, and the creation of a memorable enrolment experience. This role will manage two teams of Enrolment Officers and work cross-functionally to ensure compliance, efficiency, and student satisfaction.

As such, you will be responsible for:

Key Responsibilities

• Oversee the collection and verification of international student documentation in line with visa and regulatory requirements.
• Ensure timely and accurate processing to support compliance and student onboarding.
• Design and implement proactive engagement strategies to retain new students during the enrolment period.
• Monitor enrolment data to identify at-risk students and intervene early to prevent deemed withdrawals.
• Champion a seamless and memorable enrolment journey for all students, ensuring communications, systems, and touchpoints are aligned and student-friendly.
• Collaborate with marketing, admissions, and student services to ensure a joined-up experience.
• Continuously review and improve enrolment processes to enhance efficiency and compliance.
• Ensure adherence to internal policies and external regulatory requirements including the UKVI and HESA.
• Lead, coach, and develop two teams of Enrolment Officers to deliver high-quality, student-centred services.
• Provide regular reports and insights to senior leadership on enrolment performance, risks, and opportunities.
• Use data to inform decision-making and drive strategic improvements.

What we’re looking for

To be successful in this role you will need to have a proven track record in the following areas:

Essential:

• Proven experience in student enrolment or admissions, ideally in a higher education setting.
• Strong leadership and team management skills.
• Excellent understanding of international student compliance and documentation requirements.
• Track record of improving student retention and experience.
• Exceptional communication and stakeholder management skills.
• Data-driven approach to problem-solving and decision-making.

Desirable:

• Experience working with CRM or student information systems.
• Knowledge of UKVI regulations and international student onboarding.
• Project management experience.

Please note that the successful candidate will be required to undergo a basic DBS and credit check.

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.