Job Introduction
Job Purpose
The International Service Delivery Administrator will assist the International Sponsorship Officer and the International Service Delivery Manager in ensuring a high level of quality concerning the outputs of the International Service Delivery Team.
They will be responsible for team inbox and query channels, ensuring that they stay within set SLAs, as well as ensuring applicants receive their final, quality-assured, CAS letters.
They will coordinate and monitor all English Language tests to ensure we are planning for key CAS issuance deadlines. They will monitor all quality queries and provide reporting to the Senior International Service Delivery Officer on identified trends and issues. They will assist with maintaining standard operating procedures and market specific process appendices.
Key Responsibilities
- Manage query channels for the International Service Delivery Team and ensure responses are provided by members of the are conducted within SLAs
- Ensure sponsorship letters are accurately and successfully sent to students/Agents.
- Maintain standard operating procedures for the team, ensuring accuracy and version control are closely monitored
- Assist production of performance reports by identifying trends from queries
- Assist with data quality checking and cleansing to ensure data is recorded accurately in BPP’s CRM system.
- Assist with the production of a range of ad-hoc and standard data analysis reports
- Minute, document and track minutes and actions from meetings as required by the International Service Delivery Manager and Head of International Service Delivery.
- Engage in any other duties relevant to the role as and when required
Skills, experience & qualifications required - Essential
Educated to degree level or relevant work experience
Computer literate with experience of Microsoft Word, Excel and CRM systems
Ability to work with speed and accuracy
Outstanding attention to detail and accurately.
Commitment to, and responsibility for, meeting strict deadlines.
Able to build good working relationships across all levels.
Able to work in a fast paced and pressured environment.
Skills, experience & qualifications required - Desirable
Experience of working in the Higher Education sector
Knowledge of the UK secondary education system
Experience of working within an admissions or recruitment environment
Experience of working in a compliance setting