Job Introduction
BPP Performance Support Advisor
Job Title: Performance Support Advisor
Department: Accountancy & Tax
Location: Home and office based
Contract type: Full time and permanent
Hours of work: 37.5 hours per week
Reporting lines: Team Lead
Job Purpose
The role provides the successful candidate with the opportunity to help deliver and enhance a support model that provides excellent pass rates, student experience and strong operational relationships with our clients and trainees.
The overall objective of this role is to provide support to our Accountancy & Tax apprentices, ensuring that they feel safe and welcome, understand the programme requirements and remain engaged and progress throughout their programme.
Key Responsibilities
- Act as a point of contact for all programme queries from students, offering excellent customer service and issue resolution.
- Work with appropriate stakeholders to support the successful on-boarding of new students:
- Interviewing learners and line managers as part of on-boarding process.
- Ensure learner records are kept up to date
- Ensure apprenticeship students have access to a learning plan at the start of their programme
- Review attendance, steps, exam results and Hub engagement on a regular basis.
- Pro-actively facilitate follow up calls with learners in line with the school’s retention and progression strategy, ensuring they have the support they need to achieve and are progressing at the required rate.
- Provide regular communication to learners regarding their programme of study, ensuring relevant and consistent messaging for all learners.
- Work with learning support and safeguarding teams to signpost learners where required
- Other ad hoc tasks as require.
Skills, experience & qualifications required:
- Excellent communication and interpersonal skills, both written and verbal
- Proactive, resilient and ready to take on any task
- Customer-focused; driven to ensure learner satisfaction
- Lateral thinker with a logical approach to tasks and problems
- Self-motivated with a “can do” attitude
- Excellent organisational skills to meet deadlines
- Able to prioritise effectively and be able to juggle several tasks at the same time
- Work well within a team to solve problems collectively, making suggestions and using other people’s ideas and advice.
- Have a strong desire and capability to learn new skills and new technologies
- Strong working knowledge of Microsoft Office packages specifically Outlook, Excel & Access
- Experience of working in an office environment with several work based deadlines.
Company Benefits
- Learning and Development - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.
- Pension - up to 5% matched by employer
- Life Assurance - 4x basic salary
- Cycle to work scheme
- Private Medical Cover
- Health Care Cash Plan
- Dental Insurance
- Employee Assistance Programme
- Will Writing Service
- Income Protection
- Give as you earn - You can make tax-efficient contributions to a charity of your choice.
- BPP Rewards - A company-funded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing , and home insurance.
- 25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.
Sound like the perfect fit? Apply today.
Please note that the successful candidate will be required to undergo an enhanced DBS check.
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974 and therefore the successful candidate will be required to declare any convictions, cautions, reprimands, and final warnings that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).
