Job Introduction
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
An opportunity has arisen for an engaging and learner centric coach to join the team and support on our market leading apprenticeship programmes.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you would be providing coaching and support to our apprentices via a range of contact methods and to liaise with their employer to ensure they progress through their apprenticeship smoothly.
As such, you will be responsible for:
- Working alongside Performance Advisors & Performance Coaches as part of a dedicated Performance Support team, providing proactive and reactive support to students requiring additional help throughout their apprenticeship qualification.
- Providing one-to-one tailored coaching to those students who require it.
- Monitor the performance of students throughout their studies, with a focus on the successful completion of assessments throughout the course.
- Providing feedback on student submissions for skills and behaviour development assignments throughout the programme.
- Working with BPP's Quality Assurance Team to ensure all quality assurance requirements are being met Supporting the apprentice with their Functional Skills qualifications as appropriate.
- Providing value adding reporting analysis to internal and external stakeholders.
What experience you’ll need
To be successful in this role you will need to have a proven track record in the following areas:
- Hold a relevant qualification at academic Level 3, 4 or 7 (relevant to Accountancy & Tax) such as those provided by ACCA, CIMA, ICAEW or ICAS
- Focused and passionate about student success as well as seeking to improve and enhance the student experience
- Excellent communication skills and the ability to build rapport and maintain empathy with stakeholders
- Experience of working autonomously and managing own workload efficiently and effectively
- An ability to take responsibility to develop own knowledge and skills
- Ability to work as part of a wider team
- Excellent time management and organisational skills
- Excellent communication skills – written, over the telephone and face to face
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 30-60 minutes
- A role play interview to test your coaching and interpersonal skills – 30 minutes
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.
