Job Introduction
Performance Support Coordinator
Here at BPP Education Group we pride ourselves on providing the best possible client and learner experience, with our specialised team of client services specialists working closely with customers to ensure they are getting the most from our courses.
An opportunity has arisen for a motivated and passionate individual to join the team as a Performance Support Coordinator. You will be responsible for supporting accountancy and tax apprentices throughout their apprenticeship journey. Your role will involve administrative support including call scheduling and attendance tracking to ensure learners receive a seamless and positive experience.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between either our London or Manchester centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
- Coordinate learner call scheduling using internal systems and trackers, ensuring timely booking and rescheduling of calls.
- Monitor daily attendance and follow up with learners to confirm participation or rearrange missed appointments.
- Respond promptly and professionally to learner queries via email and telephone.
- Reschedule missed or changed calls by updating calendar invites as well as manage check in on Learner procedures by tracking tentative calls, completing chase actions.
- Maintain up-to-date knowledge of all Professional Qualification (PQ) and apprenticeship programmes to ensure accurate and relevant support. Collaborate with programme leads and delivery teams to ensure consistent messaging and up-to-date information is shared with learners.
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Excellent organisational and administrative abilities
- Ability to manage multiple tasks and prioritise effectively.
- Demonstrate a proactive mindset and a willingness to identify and recommend process improvements.
- A learner-focused mindset with a commitment to delivering excellent service.
- Strong communication skills, both written and verbal.
- Proficiency with digital tools and systems used in learner support.
- Experience in a customer service or administrative role is desirable.
Please note that the successful candidate will be required to undergo a Basic DBS check
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
