Job Introduction
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our School of Business designing and delivering best-in-class programmes.
We are looking for an operationally focused manager to play a crucial role in the delivery of the school's programme portfolio.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
Working closely with operational teams in the school, you will track cohort activity and ensure key student experience deadlines are met. As such, you will be responsible for:
- Operationalise processes within programmes across the schools
- Reviewing and enhancing school KPI's and SLAs
- Ensuring accurate student data through progress tracking
- Overseeing student status changes, in line with processes
- Support with data from student tracking in relevant budget and re-forecasting periods
- Setting up the Activity Planner for Programme Operations tasks
- Leading on creation and updating of intranet module pages - including general maintenance of forums
- Managing International Arrivals and setting up any study plans required
- Assisting other teams with student study plans, intranet provisioning, intranet queries, timetabling queries and other role related queries
- Managing the material orders for relevant programmes
What experience you’ll need
To be successful in this role the following experience is essential:
Essential
- Experience in managing operational processes
- Experience of working within a service delivery environment
- Experience of working towards KPI's and SLA's
- Demonstrable experience of commitment to improving service delivery
- Ability to manage complicated operational processes and challenges
- Excellent communication skills
- Excellent computer/IT skills including Microsoft Teams, Outlook, Word and Excel
- The ability to work well in a team and be collaborative
- Have a flexible and responsive approach to workload and prioritisation
Desirable
- Ideally educated to degree level, however applications from candidates and relevant work experience or other equivalent qualifications will also be considered
- Experience of working in Higher or Further Education
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.
