Job Introduction
Relationship Manager
An opportunity has arisen for a motivated and passionate individual to join the team as a Relationship Manager. You will be responsible ensuring key client programmes run successfully to achieve client retention. The role includes proactively running and growing the client’s portfolio of programmes.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will act as a key point of contact between BPP and the client, working closely with the Service Delivery and Onboarding teams to ensure service and programme requirements are met.
As such, you will be responsible for:
- Establish and maintain strong client relationship through regular and structured contact that will include face to face meetings and telephone/email communications.
- Act as a key point of contact for the client training team and senior stakeholders.
- Tasks will include but not be limited to:
- Chair client meetings and organise events
- Prepare and conduct regular programme reviews and provide feedback from these reviews to the client on a timely basis
- Awareness of student results across Schools, and associated analysis where required
- To create a plan and schedule accordingly to meet the clients’ needs
- To ensure the client is aware of the portfolio of available programmes across all Schools
- Liaise closely with internal stakeholders to discuss programme activity on a frequent and timely basis
- Management and scheduling of ad-hoc projects
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Good experience managing successful relationships with clients
- Industry knowledge/understanding/experience
- Experience in working with demanding clients and under tight deadlines
- Apprenticeships knowledge/experience
- Project Management skills, managing complex activities to tight deadlines
- Excellent communication skills: verbal and written
- Excellent planning skills, able to create high level & detailed plans
- Passionate about providing excellent client service with a positive approach to dealing with people
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
