Job Introduction
ServiceNow Engineer
Here at BPP Education Group an opportunity has arisen for an analytical and innovative technology professional to join the team as a ServiceNow Engineer. You will be responsible for the development, configuration, and optimisation of the BPP Group ServiceNow Platform.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
Our ServiceNow Engineer is required to develop, configure and customise the BPP Group ServiceNow platform and services. Implementing new features and enhancements such as Incidents, Problems, Cases, Changes, Service Catalogue and continually evolve the CMDB for the Group.
As such, you will be responsible for:
Key Responsibilities/Accountabilities
- Design, develop and configure the BPP Group ServiceNow platform to meet the needs of the expanding Group, ensuring quality, scalability and maintainability are at the core of every deliverable
- Engineer flows, scripts, UI policies, and business rules to optimise automation and user experience
- Work closely with key business stakeholders and Group IT Technology leaders to gather and refine technical requirements
- Support all ServiceNow module enhancements, including ITSM, CSM and the customer/service portals
- Integrate technical elements for new subsidiaries of the Group, such as SSO, Assets and any specific regional business rules for the subsidiary
- Build and maintain REST/SOAP API integrations between ServiceNow and other enterprise systems such as (but not limited to) HR, Legal and Procurement systems
- Participate in code reviews, ensuring high-quality, secure, and efficient code
- Assist with data imports, transformation maps, and CMDB updates to support IT operations
- Prepare technical documentation for implementations, upgrades, and enhancements.
- Participate in cross-team collaboration to align ServiceNow development with organisational objectives
- Ensure best Practices and Continuous Improvement are at the core of the day to day
- Ensure compliance with governance and platform standards, improving stability and security.
- Remain up to date with ServiceNow platform capabilities and future roadmaps, identifying opportunities for enhancements
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
Skills, experience & qualifications required – Essential
- Educated to degree level in Computer Science, Software Engineering or a related field
- 3-5 years of experience in ServiceNow development and administration
- Strong understanding of ServiceNow architecture and modules
- Strong web technology skills such as JavaScript, HTML, CSS
- Experience with integration technologies and architectures such as REST/SOAP/GraphQL API
- Experience with implementing and maintaining EC and EC Pro
- Excellent problem-solving skills and a comfort with detail
- Ability to work independently and as part of a team
- Strong communication skills and ability to interact with stakeholders at all levels
Skills, experience & qualifications required – Desirable
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
- Experience with implementing and maintaining ServiceNow GenAI features
- Experience with ITIL processes and frameworks
- Knowledge of Agile development methodologies
- Familiarity with ServiceNow Performance Analytics and Reporting
Please note that the successful candidate will be required to undergo a basic DBS.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.