Job Introduction
Here at BPP Education Group we understand that learners and students might need some extra support during their studies. That’s why we offer dedicated welfare and student support services. Our collaborative approach includes learning support, mental health and wellbeing support, and safeguarding. We work closely with other BPP services to ensure a joined-up approach, so that learners and students can thrive both personally and academically.
As we continue to grow, an opportunity has arisen for an experienced and student focused individual to join the team as an Student Independent Advice Manager. This will be a student facing, campus based role where you will manage the Students’ Association’s Independent Advice Service, ensuring the delivery of impartial, professional and specialist advice, representation, and casework support on a wide range of academic, housing, financial, and welfare matters.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will lead and develop the advice team and ensure the overall service meets professional standards whilst remaining accessible and student-centred.
As such, you will be responsible for:
- Manage and supervise Independent Education & Welfare Advisors, including performance and professional development
- Oversee day-to-day operations, including case allocation and referrals
- Manage the Crisis Fund budget, ensuring fair and strategic distribution
- Undertake detailed casework, including advocacy and representation
- Take referrals for complex cases, providing expert advice and signposting
- Support students through appeals, complaints, misconduct, and fitness-to-practice processes
- Monitor service performance through feedback and evaluation
- Assist in the continuous development of the function by reviewing/developing policies and procedures for advice and welfare
- Promote the Advice Service through inductions, workshops, and campaigns
- Lead on strategic projects such as digital advice tools and targeted outreach, along with supporting on campaigns and events
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Experience in advice/casework in academic, welfare, or related areas
- Experience managing or supervising staff
- Excellent communication and advocacy skills
- Strong organisational and case management skills
- Commitment to equality, diversity, and inclusion
- Knowledge of student issues ideally within an Higher Education setting
- Prior experience in Students’ Unions or membership organisations would be beneficial
- Willingness to learn about housing rights, student finance, welfare benefits, and supporting International Students
Please note that the successful candidate will be required to undergo a DBS check
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
