Job Introduction
Student Enrolment Advisor
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised enrolment team working closely with students to ensure they complete the necessary steps in order to register on their programme in a timely manner.
This role would be responsible to deliver an outstanding customer service to our students, providing a single point of contact for all non-academic queries and ensuring our students have the information and support they need to succeed in their studies.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity.
What you’ll be doing
- Provide an effective and innovative phone customer service experience to our University students.
- Proactively support our students in the pre-registration process and in their progress through our programmes.
- Act as the central point of phone contact for student enquiries.
- Maintain accurate records and information for students using the MS Office suite, the CRM system, Salesforce, and internal student information systems.
- Help to develop effective processes to get the information required for a proactive approach to student support.
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Experienced in managing high levels of inbound and outbound phone activities.
- Outstanding understanding of student support issues.
- Able to demonstrate strong planning and organisational skills
- Outstanding attention to detail with the ability to work with speed and accuracy
- Ability to construct professional email/written communications
- Ability to achieve goals and deadlines as set by the business.
- Ability to communicate via phone with students and staff in a helpful and professional manner.
- Confidence in dealing with difficult or sensitive situations.
- Good understanding of the HE environment
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
Please note that the successful candidate will be required to undergo a DBS and Credit Check
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
