Job Introduction
Student Enrolment Officer
Here at BPP Education Group we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
An opportunity has arisen for a proactive and methodical individual to join the team as a Student Enrolment Officer. You will be responsible for ensuring students are successfully enrolled onto their BPP programmes.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will be responsible for ensuring new international students are successfully enrolled on to their programme at BPP. You’ll ensure students are effectively tracked, all enrolment documentation is submitted and validated.
As such, you will be responsible for:
Responsibilities include but are not limited to:
- Providing students with a welcoming and positive onboarding experience, including enrolment and orientation.
- Ensure students feel the “wow factor” on-site by maintaining up-to-date displays, posters, and signage.
- Respond to student queries and concerns on non-academic matters and liaise with appropriate departments as necessary.
- Escalate complex issues to senior staff when necessary to ensure timely resolution.
- Maintain accurate records and information for students using the MS Office suite, the CRM system, Salesforce, and internal student information systems.
- Help to develop processes and suggest improvements for an effective student enrolment.
- Record and report on the impact of visa refusals or border stops, ensuring accurate updates to student records and appropriate support is provided.
- Manage students unable to arrive on time, coordinating extensions or deferrals as needed.
- Responsible for the re-enrolment of undergraduate students into each year of study.
- Handling payments for deposits, first instalments and further outstanding fees where necessary.
- Build and maintain strong relationships with key BPP operational and service teams.
- Ensure enrolment spaces and equipment (e.g., ID card printers) are functional and well-equipped.
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
SKILLS, EXPERIENCE & QUALIFICATIONS REQUIRED – ESSENTIAL
- Experience of working in a face-to-face service delivery environment
- Have a flexible and responsive approach to workload and prioritisation
- Demonstrable experience of commitment to improving service and customer satisfaction
- Ability to coordinate complicated operational challenges
- Have a flexible and responsive approach to workload and the ability to proactively prioritise accordingly
- Previous line management experience
- Lead by example and be a role model for the BPP Values
SKILLS, EXPERIENCE & QUALIFICATIONS REQUIRED – DESIRABLE
- Ideally educated to degree-level, however applications from candidates with appropriate and relevant work experience or other equivalent qualifications will also be considered
- Experience of working in higher education, however other relevant industries of experience will also be considered.
Please note that the successful candidate will be required to undergo [insert checks required]
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
