Apprenticeship Adviser

Job Introduction

Apprenticeship Adviser

The role provides the successful candidate with the opportunity to help deliver and enhance a support model that provides excellent pass rates, student experience and strong operational relationships with our clients and trainees.

An opportunity has arisen for a positive, motivated and passionate individual to join the team as an Apprenticeship Adviser. You will be responsible for providing support to accountancy and tax apprentices and to liaise with their line managers to ensure apprentices have regular progress reviews, remain engaged and progress throughout their programme and ultimately complete the requirements of their apprenticeship on time

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.

• With hybrid working available, you’ll be able to split your time between  either our London or Manchester centres and wherever you choose to call home.

• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

What you’ll be doing

In this role you will be responsible for;

• Arranging, preparing for, undertaking and documenting progress reviews – the majority of these will be via Teams. 
• Ensuring learner records are kept up to date 
• Supporting and advising the apprentices and their line managers to ensure that they fully complete the requirements of the scheme
• Providing regular communication to learners regarding their programme of study 
• Working with learning support and safeguarding teams to signpost learners where required. 
• Ensure key information is sent to students as part of their enrolment to their educational programme
• Act as a point of contact for all programme queries from students, offering excellent customer service and issue resolution
• Interviewing learners and line managers as part of onboarding process
• Assisting with apprenticeship administration and queries

What we’re looking for

To be successful in this role you will need experience in a similar advisory, support, or customer-focused role — or transferable experience in supporting individuals to achieve outcomes. such as;

• Excellent communication and interpersonal skills, both written and verbal
• Customer-focused; driven to ensure learner satisfaction
• Excellent organisational skills to meet deadlines
• Comfortable managing a varied workload and adapting to changing priorities
• Good working knowledge of Microsoft Office packages specifically Outlook, Excel & Access
• Work well within a team to solve problems collectively, making suggestions and using other people’s ideas and advice
• Able to prioritise effectively and be able to manage several tasks at the same time
• Customer-focused; driven to ensure learner satisfaction
• Lateral thinker with a logical approach to tasks and problems

Please note that the successful candidate will be required to undergo Enhanced DBS Check

As a Disability Confident employer, BPP is committed to providing reasonable adjustments throughout the interview process. Candidates are encouraged to share any adjustment requirements ahead of interview so these can be considered and accommodated.

BPP part of Lyceum Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP safer recruitment practices

BPP part of Lyceum Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.