Job Introduction
Apprenticeship Operations Executive
At BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
We're now looking for enthusiastic and innovative people to join our Apprenticeship Operations team and work with students, clients and internal stakeholders to deliver the best learning experience for clients and learners. We are seeking individuals who thrive on working in a fast-paced performance managed customer service business.
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. More reasons to join now are:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you will be responsible for helping learners through the admissions process which and ensure that the learners are signed up with the correct documents. You make make sure the apprentices are set up to succeed, and help our learners get information they need to develop and progress.
As such, you will be responsible for:
- Working by cohort (public or client) to manage your learners through the process
- Checking and confirming eligibility of key client and public apprentices and auditing sign-up packs before inputting data to PICS
- Assisting learners and clients throughout the process from initial application to starting on program
What experience you’ll need
To be successful in this role you will need to have a proven track record in the following areas:
- Excellent communication and the ability to build rapport and maintain empathy with students and clients
- Ability to effectively manage client and internal stakeholder relationships
- Full understanding of MS Office, and strong computer literacy skills
- Able to analyse data, interpret facts and figures and think critically in checking for errors or variance from targets.
- Comfortable working to defined Key Performance Indicators and SLAs
- Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive
Apply now, and join a team working together on one common goal: delighting customers with the information they need.
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a basic DBS check.
