Job Introduction
Client Relationship Manager
The Law School is looking for an outstanding individual to proactively line manage Client Relationship Managers alongside continuing to develop excellent relationships with employers on behalf of the Law School.
The role-holder will work collaboratively with key internal stakeholders, including the Curriculum Team, Award Leaders and Programme Operations, to ensure employer satisfaction with all elements of BPP’s programmes and that the sponsored learner experience in the Law School is positive.
The CRM, Team Lead will act as the key point of contact between a CRM and the Senior CRM to ensure that work is distributed fairly and properly and to ensure that the CRMs are providing an excellent service to their employers.
What you’ll be doing
In this role you will be responsible for:
- Develop and maintain strong employer relationships through regular and structured contact points thereby achieving ‘trusted advisor’ status
- Support new employers from onboarding to ensure an excellent start with BPP
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Client relationship management
- Working with other stakeholders within and outside of the Law School
- Ability to work with data
- Ability to supervise other employees
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.