Customer Operations Executive

Job Introduction

Customer Operations Executive

Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
 

As a Customer Operations Executive in the Professional Development (PD) Operations Team your pivotal role involves ensuring our customers receive the best possible experience. You’ll assist them in navigating our extensive range of PD products and exclusive BPP qualification offerings. Additionally, you’ll play a crucial part in executing administrative and communication tasks promptly.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
 

Why work for BPP?

It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree. 

• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. 

• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.   

What you’ll be doing

In this role you would be providing additional coaching and support to our apprentices via a range of contact methods and to liaise with their employer to ensure they progress through their apprenticeship smoothly.

You’ll be joining a fantastic team that thrives on collaboration and celebrates success together.   With a positive and supportive work environment, you’ll have all the resources and training you need to excel in your role.   If you love the buzz of a fast-paced environment, this role is tailor-made for you! 

As such, you will be responsible for:

• Process bookings and applications, including issuing joining instructions, handling transfers, invoices, and cancellations.
• Ensure attendance records for all courses and qualification products are up to date.
• Monitor course capacity and assist in managing over- or under-bookings.
• Support the online team by setting up B2C asynchronous content.
• Maintain accurate records of delegate information and generate completion certificates.
• Manage multiple mailboxes, responding to queries and ensuring timely resolutions.
• Collaborate with internal stakeholders, including customer service, presenters, and programme teams.
• Assist the Senior Programme Operations Manager and contribute to the team’s success as needed.

What experience you’ll need

• Self-motivated and approaches problem-solving proactively and creatively. 
• Strong organisational and time management skills and takes ownership of workload. 
• Maintains a consistently high level of accuracy and exceptional attention to detail. 
• Communicates clearly and professionally, both verbally and in writing. 
• Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 365. 
• Works effectively within a team and embraces collaboration. 
• Can establish and cultivate robust relationships with essential stakeholders. 
• Works independently with minimal daily supervision. 

BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know! 

Please note that the successful candidate will be required to undergo a DBS and credit check.