Job Introduction
Head of Attendance and Engagement
Here at BPP Education Group, our dedicated Customer Experience team, work tirelessly to ensure the smooth day-to-day operation of every BPP Centre.
An opportunity has arisen for a student focused and experienced individual to join the team as a Head of Attendance and Engagement. You will be responsible for developing the strategy to monitor attendance, engagement, and conduct for all students, and supporting academic objectives.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will The Head of Attendance and Engagement will develop the strategy to monitor attendance, engagement and conduct for all student types across the BPP Group in line UKVI compliance policies for visa sponsored students, and supporting academic objectives. The role holder must ensure the system to record attendance is fit for purpose, and all policies are compliant with regulatory bodies.
This person will work closely with key stakeholders in Product & Technology, Schools, UKVI Compliance and Academic Quality. This role will be an expert/contact point for the business for attendance The individual will leverage their knowledge and expertise to address operational challenges with targeted, impactful solutions.
As such, you will be responsible for:
- Lead on developing BPP’s engagement monitoring strategy to remain compliant and support academic objectives
- Ensure strategy adheres to engagement policies set out by regulatory bodies; UKVI, Ofsted and OfS
- Working alongside Academic Quality and school departments to operationalise engagement and support policies
- Manage the administration of the University’s QR attendance system and continue to improve effectiveness of attendance recording methods
- Ensure reporting on attendance and online learning is effective and usable.
- Support the continued roll-out of the Tutor Attendance Portal, and lead on future technology improvements
- Provide accurate and regular reporting updates to key stakeholders, including identifying at risk students
- Ensure adequate processes are put in place to monitor and penalise attendance conduct concerns.
- Support holistic engagement and conduct processes for non-enrolment and non-payment of fees.
- Accountable for students at risk of termination due to non-engagement and received all appropriate interventions.
- Lead on quarterly engagement committee to review and analyse monitoring outcomes.
- Ensure the integrity and governance of attendance monitoring data across all programmes, driving continuous improvement through identification and resolution of discrepancies
- Escalation point for complex absence cases, ensuring formal referrals to the appropriate support teams are made
- Act as primary lead on system issues liaising with IT and other stakeholders to ensure contingency plans are actioned and issues are resolved in a timely manner
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
Skills, experience & qualifications required - Essential
- Experience of managing data and analysing large data sets
- Customer Service experience of responding to enquiries and requests from a range of service users
- Experience of managing or leading a team
- Excellent organisational skills including a proven ability to meet strict deadlines
- Knowledge of Student Records Systems and related software
- Experience of dealing with complex information and providing guidance in line with university policy
Skills, experience & qualifications required - Desirable
- Understanding of the Higher Education sector in relation to attendance, progression and attainment
- Previous experience of working with a diverse student body
- Experience of using Banner or other student records systems
Please note that the successful candidate may be required to undergo a DBS or credit check.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
