Job Introduction
BPP – Performance Support Administrator
Job Title Performance Support Administrator
Department Accountancy & Tax
Location Home and office based
Contract type Full time and permanent
Hours of work 37.5 hours per week
Reporting lines Head of Performance Support
Job Purpose
The role provides the successful candidate with the opportunity to help deliver and enhance a support model that provides excellent pass rates, student experience and strong operational relationships with our clients and trainees.
The overall objective of this role is to provide administrative support to the team that provides proactive, personalised support to trainees and apprentices across our Accountancy & Tax programmers ensuring that they are fully prepared and confident to successfully pass their professional exams.
Key Responsibilities
- Act as a point of contact for all programme queries from students, offering excellent customer service and issue resolution
- Work with appropriate stakeholders to support the successful on-boarding of new students:
- Ensure student records are kept up to date
- Ensure key information is sent to students as part of their enrolment to their educational programme
- Ensure apprenticeship students have access to a learning plan at the start of their programme.
- Review evidence of attendance, progression, and completion of assignments outside of review periods.
- Ensure that all contact with students who are receiving educational support is recorded on the appropriate student record.
- Support work to organise and facilitate progress review meetings between clients, students and the performance support team on a regular basis as per the Apprentice Learning Plans (ALPS’s).
Skills, experience & qualifications required - Essential
- Excellent communication and interpersonal skills, both written and verbal
- Proactive, resilient and ready to take on any task
- Lateral thinker with a logical approach to tasks and problems
- Self-motivated with a “can do” attitude
- Excellent organisational skills to meet deadlines
- Able to prioritise effectively and be able to juggle several tasks at the same time
- Work well within a team to solve problems collectively, making suggestions and using other people’s ideas and advice
- Have a strong desire and capability to learn new skills and new technologies
- Strong working knowledge of Microsoft Office packages specifically Outlook, Excel & Access
- Experience of working in an office environment with several work based deadlines
Choose a better work-life balance:
In addition, you’ll have the flexibility of a hybrid role, choosing to work from home or in one of our centres, when not teaching face-to-face. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 33 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.
Please note that the successful candidate will be required to undergo an enhanced DBS check.
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974 and therefore the successful candidate will be required to declare any convictions, cautions, reprimands, and final warnings that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).
