Job Introduction
Programme Advice Manager
An opportunity has arisen for a motivated individual to join the team as a Programme Advice Manager. You will be responsible for the day-to-day management of student support services. The post holder will lead a team of Programme Advisors, ensuring the delivery of high-quality, student-centred support and the effective handling of complex programme queries and student-facing processes.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will play a key role in supporting the growth of the student population, particularly within the Nursing programme, by providing specialist knowledge and contributing to the development of a positive and inclusive student experience.
As such, you will be responsible for:
- Manage and respond to programme-related student queries, including complex cases escalated by Student Support Officers.
- Liaise with key clients and partners regarding student information, support needs, and programme-related updates
- Track and report on student engagement and active learning using relevant tools and data insights.
- Collaborate with internal teams to address and support student-specific behavioural issues.
- Act as the primary contact for the Office of Regulation and Compliance, supporting appeals, and investigatory work.
- Ensure effective procedures are in place for addressing learning support and safeguarding queries, in line with institutional policies.
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Customer service experience
- Experience of working with multiple stakeholders
- Experience of working within a service delivery environment working towards KPI’s and SLA’s
- Demonstrable experience of commitment to improving service and customer satisfaction
- Ability to coordinate complicated operational challenges
- Excellent presentation skills
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.