Vacancies

Programme Advisor

Please Note: The application deadline for this job has now passed.

Job Introduction

Job Title: Programme Advisor

Location: Any

Contract: Full time

Reporting to: Head of Programme Advice

Department: Law school

Job Purpose:

A Programme Advisor is a non-faculty programme specialist within the School, providing programme specific advice to students and administrative support with day to day programme specific activities

Key Responsibilities:

Supporting on all student facing activities such as induction and any programme specific events
Supporting programme specific communications
Dealing with programme related student queries including complex queries referred by Student Support Officers
Management and organisation of SSLCs
Coordination and collation of all programme specific student surveys
Elective choice coordination and communications
Processing and coordinating IOS requestions through central student support team
Working with teams to support student specific behavioural issues
Point of contact of the Office of Regulation and Compliance to support and assist with any investigatory work required
Supporting with suspension and debtor chasing
Assisting with all other programme specific administrative tasks

Knowledge, experience and skills required

Attributes	Essential	Desirable
Qualifications		Ideally educated to degree-level, however applications from candidates with appropriate and relevant work experience or other equivalent qualifications will also be considered
Experience	Customer service experience Experience of working with multiple stakeholders Experience of working within a service delivery environment working towards KPI’s and SLA’s Demonstrable experience of commitment to improving service and customer satisfaction	Experience of working in higher education, however other relevant industries of experience will also be considered
Skills	Ability to coordinate complicated operational challenges Excellent written communication skills Excellent presentation skills Excellent computer/IT skills The ability to work well in a team and be collaborative Good communication and active listening skills	Have a flexible and responsive approach to workload and the ability to proactively prioritise accordingly
Values	Everybody Matters Trust and Respect Stronger Together Embrace Change Student, Learner and Client Centric

Salary : Competitive

Closing date : 13^th December 2024