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Programme Advisor

Please Note: The application deadline for this job has now passed.

Job Introduction


   Job Title:                        Programme Advisor

 

Location:                        Any

 

Contract:                        Full time

 

Reporting to:                Head of Programme Advice

 

Department:                 Law school

 


 

Job Purpose:

A Programme Advisor is a non-faculty programme specialist within the School, providing programme specific advice to students and administrative support with day to day programme specific activities 

 

Key Responsibilities: 

  • Supporting on all student facing activities such as induction and any programme specific events
  • Supporting programme specific communications 
  • Dealing with programme related student queries including complex queries referred by Student Support Officers
  • Management and organisation of SSLCs
  • Coordination and collation of all programme specific student surveys
  • Elective choice coordination and communications
  • Processing and coordinating IOS requestions through central student support team
  • Working with teams to support student specific behavioural issues
  • Point of contact of the Office of Regulation and Compliance to support and assist with any investigatory work required
  • Supporting with suspension and debtor chasing
  • Assisting with all other programme specific administrative tasks

Knowledge, experience and skills required 

 

Attributes

Essential

Desirable

Qualifications

 

  • Ideally educated to degree-level, however applications from candidates with appropriate and relevant work experience or other equivalent qualifications will also be considered

 

Experience

  • Customer service experience
  • Experience of working with multiple stakeholders
  • Experience of working within a service delivery environment working towards KPI’s and SLA’s
  • Demonstrable experience of commitment to improving service and customer satisfaction
  • Experience of working in higher education, however other relevant industries of experience will also be considered

Skills

  • Ability to coordinate complicated operational challenges
  • Excellent written communication skills
  • Excellent presentation skills
  • Excellent computer/IT skills
  • The ability to work well in a team and be collaborative
  • Good communication and active listening skills

 

  • Have a flexible and responsive approach to workload and the ability to proactively prioritise accordingly

 

 

Values

  • Everybody Matters
  • Trust and Respect
  • Stronger Together
  • Embrace Change
  • Student, Learner and Client Centric

 

 

 

Salary : Competitive

 

Closing date : 13th December  2024

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