Job Introduction
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our School of Business designing and delivering best-in-class programmes.
We are looking for an engaging and driven Programme Advisor to come on board and provide programme specific advice to students and administrative support to a range of day-to-day programme activities.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you will work closely with the programme team to contribute to the smooth delivery and development of Business School learning programmes.
As such, you will be responsible for:
- Supporting on all student facing activities such as induction and any programme specific events
- Supporting and writing programme specific communications
- Dealing with programme related student queries including complex queries referred by Student Support Officers
- Management and organisation of Student Voice Forum
- Coordination and collation of all programme specific student surveys
- Elective choice coordination and communications
- Allocated a specific programme to be lead PA on and ensure smooth running of the student journey
- Monthly data analysis for allocated cohort
What experience you’ll need
To be successful in this role the following experience is essential:
- Customer service experience
- Experience of working with multiple stakeholders
- Experience of working within a service delivery environment working towards KPI’s and SLA’s
- Demonstrable experience of commitment to improving service and customer satisfaction
- Ability to coordinate complicated operational challenges
- Excellent written communication skills
- Excellent presentation skills
- Excellent computer/IT skills
- The ability to work well in a team and be collaborative
- Good communication and active listening skills
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.
