Job Introduction
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our Contact Centre acting as the first point of contact for learners who want to develop and the business partners that strive for growth.
As the Programme Eligibility Specialist you will be responsible for all platforms of initial communication, acting as the go-to person internally and externally for a wide range of queries.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you will action and direct queries to various business functions via telephone, email and live chat who will then further their educational needs.
As such, you will be responsible for:
- Acting as the first point of contact for students and employers, making outbound calls to warm leads and receiving inbound calls with the goal of increasing business, customer satisfaction and customer retention
- Interface with other departments within the organization, navigate company's customer information systems and displays a fundamental knowledge of company, services and products to research and respond to customer inquiries.
- To consistently provide a proactive level of support to always meet customers’ expectations, within specified SLA’s
- To adhere to the company’s data quality measures by logging, tracking, and maintaining up to date student records.
What experience you’ll need
To be successful in this role you will need to have a proven track record in the following areas:
- Previous outbound experience or demonstrable skills
- Experience of working and thrive in a targeted environment
- High levels of self-motivation
- A positive and helpful attitude with customers
- IT literate and competent using databases and spreadsheets
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
