Please Note: The application deadline for this job has now passed.
Job Introduction
Job Purpose
To develop and maintain long term existing client relationships as well as secure new ones. The account manager will act as the key contact for the client to ensure the programmes run successfully and all learners have the best opportunity to complete. To meet or exceed sales objectives for assigned accounts by promoting and selling training services through effective account management, professional, consultative sales techniques and building long-term customer relationships.
Key Responsibilities
- Identify new opportunities for business with both existing and new clients
- Achieve personal / BD targets and KPI’s set by the commercial director
- Strategic selling: Understanding client requirements beyond immediate product needs and establish a client-vendor relationship that supports the strategic direction of both organisation
- Prepare and conduct regular programme reviews and provide feedback to the client on a timely basis
- Project manage the onboarding on any new client
- Establish and maintain strong client relationship through regular and structured contact
- Act as a key point of contact for the client Chair client meetings and organise events
- Working with internal teams to discuss and confirm any changes to the educational programme and feeding this back to the client on a timely basis
- Focus on programmes relevant to your school as well as wider opportunities in this market
- Pitch effectively for client business across wider BPP portfolio
- Market analysis: Understand market trends and the implications of those trends for our clients
- Ensure annual individual growth targets are achieved to meet requirements of the BPP 5 year growth plan
- Work closely with business units to ensure a coordinated approach is adopted to grow tailored corporate solutions
- Work with clients to identify and leverage wider opportunities
- Prepare written presentations, proposals and price quotations • Continually develop new product and industry knowledge
Skills & Experience - Essential
- Working towards a challenging financial sales target
- Building relationships with clients and helping them to understand how their levy can be used
- A proven track record of managing successful relationships with clients
- Experience in working with demanding clients and under tight deadlines
- Project Management skills, managing complex activities to tight deadlines
- Excellent communication skills: verbal and written
- Excellent planning skills, able to create high level & detailed plans • Excellent negotiating skills, being able to influence outside of line management structure
- Previous experience of negotiating supplier/client contracts and understanding the key challenges
- Passionate about providing excellent client service with a positive approach to dealing with people
- Strong motivation and positive approach to team working and building new client and business relationships
- A track record of winning new business in a consultative sales environment
- Presence and stature to establish credibility with clients
- Excellent interpersonal skills and the ability to build strong long term relationships with clients and other stakeholders including those within BPP
- Motivation together with proven approach to building pipelines and ultimately new business
- Creating and delivering presentations, bids and proposals
- CRM tools (Salesforce) and able to monitor and report individual financial performance.