Job Introduction
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised enrolment team working closely with students to ensure they complete the necessary steps in order to register on their programme in a timely manner.
This role would be responsible to deliver an outstanding customer service to our students, providing a single point of contact for all non-academic queries and ensuring our students have the information and support they need to succeed in their studies.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
- Provide an effective and innovative phone customer service experience to our University students.
- Support proactively our students in the pre-registration process and in their progress through our programmes.
- Act as the central point of phone contact for student enquiries.
- Maintain accurate records and information for students using the MS Office suite, the CRM system, Salesforce, and internal student information systems.
- Help to develop effective processes to get the information required for a proactive approach to student support.
What experience you’ll need
To be successful in this role you will need to have a proven track record in the following areas:
- Experienced in managing high inbound and outbound phone activities.
- Outstanding understanding of student support issues preferred.
- Able to demonstrate strong planning and organisational skills
- Ability to construct professional email/written communications
- Ability to achieve goals and deadlines as set by the business.
- Ability to communicate via phone with students and staff in a helpful and professional manner.
- Confidence in dealing with difficult or sensitive situations.
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
BPP are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.
