Job Introduction
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised administration and enquiries team working closely with students to ensure they are getting the most from our courses.
As an University Central Administration Officer you will be a key member of the University Central Administration and Enquiries Team and will be responsible for providing a first-class service to students in respect of managing and responding to their queries.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
- Responding to student queries via the Case Management System
- Assisting with results releases
- Liaising with various departments across the organisation
- Responding to informal student complaints
- Responding to reference requests during peak times
What experience you’ll need
To be successful in this role you will need to have a proven track record in the following areas:
- Experience of working in a professional academic support team, in a higher education academic support service or other relevant administrative setting
- Familiarity with MS Office and possessing a high level of IT competency
- Excellent communication skills with ability to communicate with students and staff in a helpful and professional manner
- Good organisational and time management skills with the ability to meet deadlines under pressure
- Ability to prioritise a diverse and demanding workload working to often competing deadlines in a calm manner
- Ability to interpret academic regulations and policies and apply them to your day-to-day work
- Evidence of analytical and problem-solving skills
- Excellent attention to detail and the ability to maintain a professional manner and calm approach in a busy office environment
- Confident individual with a strong team working ethic with a can-do attitude
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
BPP are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.
