Job Introduction
Centre Support Officer
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
Customer Experience team is recruiting for a new role within the team, Centre Support Officer and we're looking for enthusiastic and pro-active individuals for this role.
As Centre Support Officer you will assist with centre activity and student events, including student inductions and other staff or student-led events. It will be your role to ensure students receive good customer service from the very first moment they step into our study centre.
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. More reasons to join now are:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you are the owner of the students wish. You make things happen and put smiles on faces. You’ll be helping our students get the answers and information they need to learn, develop and progress.
As such, you will be responsible for:
- Manning reception or enrolment room desk on a rota basis
- Assisting the enrolment process including helping students to send in the correct documents
Keeping a track of the number of students coming into enrol
Facilitate pre-arrival calls
Escalate any late arriving students to Student Arrivals Team
Responding to students queries via case management system (Salesforce)
Assist Centre Support Managers with organising and setting up events for the entire student population
Actively support students in any conversation/correspondence to promote international student well-being
- During peak hours, Centre Support Officers will be required to work on case management system to manage the queries. In addition to assisting facilities teams with setting up classrooms ensuring teaching is ready to commence.
What experience you’ll need
To be successful in this role you will need to have a proven track record in the following areas:
- A genuine interest in helping customers and providing an excellent customer experience and a student-centric, service culture attitude
- Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
- Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
- Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
- Experience of working in a flexible and fast-paced environment
Apply now, and join a team working together on one common goal: delighting customers with the information they need.
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.