Client Operations Executive

Job Introduction

Client Operations Executive

Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
 

The Client Operations Executive plays a crucial role in both the set up and administration of all B2B related process.   Collaborating closely with various stakeholders across the organisation, you will be instrumental in guaranteeing the accurate setup of programmes and the timely execution of all administrative and communication tasks.  The Client Operations Executive contributes to the seamless delivery of PD’s B2B programmes and the overall success of our division and organisation. 

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
 

Why work for BPP?

It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree. 

• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. 

• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.   

What you’ll be doing

The Client Operations Executive is key to the setup and administration of B2B processes, ensuring smooth operations and accurate programme setup. Working closely with stakeholders across the organisation, you will play a vital role in delivering efficient administration and effective communication. Your contribution will ensure the seamless execution of PD’s B2B programmed and support the success of our division and organisation. 

You’ll be joining a fantastic team that thrives on collaboration and celebrates success together.   With a positive and supportive work environment, you’ll have all the resources and training you need to excel in your role.   If you love the buzz of a fast-paced environment, this role is tailor-made for you! 

As such, you will be responsible for:

• Process bookings, manage client contracts, and ensure compliance with agreed terms and conditions.
• Execute B2B processes accurately and on time, adhering to procedures and SLAs.
• Support the online team with setting up B2B asynchronous content and meeting client requirements.
• Maintain accurate delegate records, attendance, and associated tasks, keeping calendars and planners up to date.
• Respond to client inquiries via phone and email, including managing the Key Client mailbox and sending joining instructions.
• Generate and distribute certificates, invoices, and client reports as per agreements.
• Build strong client relationships through consistent communication and support.
• Collaborate with internal stakeholders and assist the Client Relationship & Operations Manager as needed.

What experience you’ll need

• Self-motivated and approaches problem-solving proactively and creatively. 
• Strong organisational and time management skills and takes ownership of workload. 
• Maintains a consistently high level of accuracy and exceptional attention to detail. 
• Communicates clearly and professionally, both verbally and in writing. 
• Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 365.
• Works effectively within a team and embraces collaboration. 
• Can establish and cultivate robust relationships with essential stakeholders. 
• Works independently with minimal daily supervision. 
• Adopts an agile mindset and readily adapts to last-minute changes

BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

Please note that the successful candidate will be required to undergo a DBS and credit check.