Job Introduction
Are you a go-getter who loves building relationships and provides excellent customer experience? Want a flexible and more sociable work environment? This role could be just for you!
By joining BPP as a Client Service Executive, you will be working closely with the Service Delivery Manager, as a key part of the Client Operations team. You'll be responsible for ensuring Service Level Agreements are met as well as, making sure that excellent customer service is consistent throughout.
Choose a better work-life balance
With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.
What you’ll be doing?
Keeping on top of enquiries is also key to this role, as well as processing records across all the BPP systems. Student and client support is another main aspect of this job, as you will be supporting students when it comes to exam resits, providing client feedback and assistance with log-on queries.
Maintaining strong relationships with clients is vital to this role. In addition to this, you will be meeting your personal, team and department Service Levels and Key Performance Indicators.
What we're looking for?
- Ability to work with defined KPIs and Service Levels
- Ability to identify new business opportunities
- Ability to work in a fast paced environment
- Positive approach to dealing with people
- Positive approach to adapting to change
- Excellent communication skills
- Excellent organisational skills
- Proficiency with Microsoft Office
Sound like the perfect fit? Apply today.
BPP are proud to be a Disability Confident employer, if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo an Basic DBS and credit check.
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
