Customer Services Administrator

Customer Services Administrator 

At BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses. 
 
An opportunity has arisen for an engaging and learner centric coach to join the team and support on our market leading apprenticeship programmes. Find out more about the opportunity below. 

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!  
 

Why work for BPP? 

It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as: 

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree. 

• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. 

• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

• Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.   

 What you’ll be doing 

Working as part of a small admin team: to undertake all administrative and other tasks required to ensure the smooth running of the Abingdon office, a high level of customer services and excellent support for ActEd’s staff. 

• Ensuring that students receive an excellent service from BPP and the Actuarial Education Department
• Performing administrative tasks as required, for example, checking and processing applications, data entry, course set up and organisation, finalising published materials, creating and updating apprentice records, using surveys to collect information from apprentices
• Creating and checking reports
• Dealing promptly and efficiently with telephone and email queries from students, clients and staff
• Liaising with internal departments in support of administrative tasks
• Liaising with suppliers and other stakeholders in support of administrative tasks
• Assisting the other members of the admin team when needed
• Other ad-hoc tasks and projects as required ensuring the smooth running of the Abingdon office.

What experience you’ll need 

• Friendly, enthusiastic and a good team player
• Excellent interpersonal and communication skills
• Efficiency, accuracy, attention to detail
• Self-motivated and willing to take the initiative
• Aptitude to work without direct supervision
• Strong organisational skills with the ability to adapt and successfully multi-task
• IT skills – Word, Excel, Internet, databases
• Willingness to learn new skills and adapt to change