Job Introduction
Student Support Officer
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
We're now looking for an outgoing and engaged Student Support Officer to join the team and support our students through their ongoing education with BPP Group. We are seeking individuals who thrive on working in a fast-paced performance managed customer service business.
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. More reasons to join now are:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you are the owner of the students wish. You make things happen and put smiles on faces. You’ll be helping our students get the answers and information they need to learn, develop and progress.
As such, you will be responsible for:
- Providing friendly and professional support to BPP customers via telephone, email or face-to-face
- Consistently providing a high-quality service to all students
- Being flexible and adaptable, in order to effectively support and contribute to developments and improvements
- Dealing with emergency issues that may arise as and when required to ensure students are emotionally supported and prepared for learning in a safe environment. Responding immediately to any Safeguarding issues
- Being empathic to individual customer requirements and emotional states, while ensuring customer requests are handled firmly and sensitively.
What experience you’ll need
To be successful in this role you will need to have a proven track record in the following areas:
- A genuine interest in helping customers and providing an excellent customer experience
- Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
- Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
- Previous customer service experience handling a high volume of queries
- Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
- Positive, responsive, and approachable attitude to conflicting customer demands
- Ability to absorb, retain and deliver information in order to best advise our customers
The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs
Apply now, and join a team working together on one common goal: delighting customers with the information they need.
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.