Job Introduction
Here at BPP Education Group we have a dedicated University Central Administration team who work to oversees the students’ journey from the day of registration to their graduation day. They manage the maintenance of all student records, assessments, supporting with graduation and awards and act as the main liaison with the Student Loans Company.
Due to continued growth and expansion, we are seeking highly organised and detail orientated individuals to join the team whilst we look to recruit 2 x Administration Officers. One role will support the maintenance of Student Records and generation of ID cards, and the other to support with Graduations Ceremonies and all graduation related administration.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between our London Portsoken centre 2 days per week, and 3 days per week wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will responsible for maintaining the accuracy of the students’ records from the point of registration to conferment of award and assisting with the resolution of student queries. You will also provide administrative support during the lead up to student graduation ceremonies, of which there are around 10 ceremonies per year.
As such, you will be responsible for:
- Monitoring and processing changes to the student record from staff, faculty and other departments within the University.
- Maintaining an accurate, central record of information relating to students including personal details, identification and qualifications documentation, correspondence etc and any changes to registration details.
- Printing off certificates in support of graduation ceremonies
- Attending graduation ceremonies and providing essential support on the day to ensure everything runs smoothly
- The accurate monitoring, management and reporting of interruptions of study, transfers, suspensions, withdrawals and more.
- Responding to student queries via our Case Management System (CMS – Salesforce) and email in customer centric and timely manner.
- Liaising with different departments, such as the Schools, Visa Compliance and Academic Quality, to resolve these queries.
- Creating and developing reports, using appropriate end user tools.
- Assisting with projects from time to time.
- Helping with the production of ID cards.
- Helping other teams within the University Central Administration department, such as the Exams Queries or the Graduation team during peak periods.
- Graduate and student reference processing.
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Knowledge of the Higher Education Sector
- Excellent attention to detail
- Administrative experience, preferably in the education sector
- Advanced knowledge of Microsoft Outlook, Word and Excel
- Problem-solving skills
- Strong organisational skills with the ability to successfully multi-task
- Ability to work effectively under pressure
- Proactive, with the ability to work within a team
- Self-motivated with an ability to thrive under pressure
- Customer-focused with the ability to communicate at all levels with internal and external stakeholders
- Good track record of GDPR compliance
Please note that the successful candidate will be required to undergo a DBS check.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
