Job Introduction
Client Services Coordinator
Buttercups Training are part of BPP Group and we are an innovative, market leading pharmaceuticals company who work to support the provision of world class healthcare training provision in primary and secondary care, predominantly pharmacy services, throughout the UK.
We are currently going through an impressive phase of growth and diversification after securing a series of new clients, which has created an exciting opportunity for a client-focused, enthusiastic and highly organised individual to join the team as a Client Services Coordinator.
You will be a vital member of the team, acting as the first point of contact in supporting our clients with a range of enquiries, building relationships and supporting the wider Buttercups Training Client Services Team.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for Buttercups?
Buttercups Training are part of BPP Group and we are an innovative, market leading pharmaceuticals company going through an impressive phase of growth and diversification.
As a member of the Buttercups Team and wider BPP Group, you will have access to a wealth of opportunities and benefits such as;
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between our Nottingham Centre three days per week, and two days per week at wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will take responsibility for the accurate, timely response and resolution to enquiries from our clients. You will work with a variety of people, including colleagues, managers and external clients.
As such, you will be responsible for:
- Responding promptly to enquiries from clients and other teams within Buttercups
- Working closely with the other teams at Buttercups to facilitate a smooth enrolment onto and delivery of training for our clients’ learners
- Engaging with client head office teams to support training and development strategies
- Organising and attend client and external stakeholder meetings and events
- Prepare complex data (Excel) reports
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Excellent customer service and communication skills both written and verbal
- Strong IT competency with the ability to produce reports via MS Excel
- High level of accuracy with keen attention to detail
- Adaptable with the ability to retain new information quickly
- Ability to prioritise own workload, manage high volumes and meet deadlines
- Prior knowledge of the Pharmacy, Education & Training Sector would be advantageous
How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
Please note that the successful candidate will be required to undergo a basic DBS and credit check.
BPP are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
