Job Introduction
Here at Firebrand, we are a training company who pride ourselves on our unique approach. Since 2001, we have enabled over 70,000 students to develop valuable digital skills through our accelerated training programmes, and for the last eight years have been recognised amongst the Top 20 IT Training Companies in the World.
An opportunity has arisen for an engaging and learner centric ICT Coach to join the team and support on our market leading programmes. Find out more about the opportunity below.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
The role of the Information Communication Technician Coach will be to critically monitor progression within the learning journey and assure the effectiveness of the learning experience through to End Point Assessment. There will be a significant amount of learner and employer support as the Single Point of Contact (SPOC) for matters relating to the programme/qualification allocated.
Purpose of the role:
- Create, strengthen and own relationships with Employers and Apprentices
- Manage the progression of a caseload of Apprentices (dependent on nature of portfolio)
- Take overall responsibility for each Apprentice’s journey, providing pastoral care
- Ensure Apprentices are efficiently signposted to the Firebrand resources they need for success
- Organise infill training to support the courses attended by each Apprentice
- Ensure that each Apprentice has a record that is accurate and funding compliant
- Meet KPIs, including; success and timely success measure
Key Responsibilities:
- Create relationships with new Employers and Apprentices to help them move forward
- Strengthen current relationships and manage accounts in a way that builds trust in our training organisation
- Manage accounts for Employers and Apprentices of all shapes and sizes from large businesses to small start-up companies
- Provide advice in every area to help the Employer and Apprentice prosper, whether it be additional Technical Knowledge support or wellbeing
- Manage the progression of a caseload of circa 50 Apprentices (dependent on nature of portfolio)
- Overall responsibility for the timely progression of a full caseload
- Ensuring a high-quality Apprentice experience that is compliant with ESFA funding guidelines and OFSTED
- Take overall responsibility for each Apprentice’s journey, providing pastoral care
- Regular multi-channel contact to ensure each Apprentice feels supported and guided on their journey
- Constant awareness of the status and next steps of each Apprentice
- Support employers to build/progress summative portfolio
- Ensure Apprentices are efficiently signposted to the Firebrand resources they need
- Assist Apprentices in accessing the courses and other resources they need
- Regular communication (bi- monthly) with in-work Mentor and Apprentice
- Organise infill training to support the courses attended by each Apprentice
- Schedule training with Project Leads or Instructor for IT skills to support full coverage of the knowledge modules or professional certification
- Ensure that each Apprentice has a record that is accurate and funding compliant
- Maintain Apprentice contact in line with Firebrand’s operating model
- Keep all IT systems (eg. OneFile) accurate and up to date to ensure funding compliance
- Meet KPIs, including; success and timely success measures
- Ensure that all Apprentices progress in line with the standard Apprentice journey
- Meet all other performance management KPIs
- Support the timely progression of all Apprentices onto and through the gateway for EPA
- Maintain own CPD
What experience you’ll need:
- Process compliance
- Familiarisation with the Awarding Organisation (AO) standards
- Familiarisation with the Ofsted CIF 2015 and EIF 2019
- Ability to understand, interpret and comply with company policies, process and employment law
- Experience in the IT sector and/or proven timely achievements track record of an IT Technical Sales caseload.
- Ability and willingness to travel (on occasion)
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.
