Job Introduction
Programme Advisor
An opportunity has arisen for an organised and people focused individual to join the School of Nursing as a Programme Advisor. You will be responsible for providing programme specific advice to students and administrative support with day to day programme specific activities.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff and students. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will work closely with the Award Leader and act as conduit for the programme, as well as supporting with all student facing support processes, providing a great student experience.
Your responsibilities will include:
- Supporting on all student facing activities such as induction and any programme specific events
- Supporting programme specific communications
- Dealing with programme related student queries including complex queries referred by Student Support Officers
- Tracking and chasing student timesheets submission
- Organising the distribution of any hardcopy student study materials or items (Uniform and PAD documents)
- Management and organisation of SSLCs
- Coordination and collation of all programme specific student surveys
- Elective choice coordination and communications
- Processing and coordinating IOS requests through central student support team
- Working with teams to support student specific behavioural issues
- Point of contact for the Office of Regulation and Compliance to support and assist with any investigatory work required
- Supporting with suspension and debtors
- Assisting with all other programme specific administrative tasks as required
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Customer service experience
- Experience of working with multiple stakeholders
- Experience of working within a service delivery environment working towards KPI’s and SLA’s
- Demonstrable experience of commitment to improving service and customer satisfaction
- Ability to coordinate complicated operational challenges
- Excellent written communication skills
- Excellent presentation skills
- Excellent computer/IT skills
- The ability to work well in a team and be collaborative
- Good communication and active listening skills
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
