Job Introduction
Student Success Manager
An opportunity has arisen for an experienced and diligent Student Success Manager to lead evidence-based engagement strategies for our undergraduate healthcare and nursing cohorts.
This position ensures real-time support and proactive guidance, translating insights into measurable improvements in student experience, engagement, and academic outcomes
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff and students. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
In this role you will utilize engagement analytics, cohort performance dashboards, and student feedback data to identify trends, predict risk, and implement targeted interventions. This role is pivotal in driving academic success, retention, and progression through a data-informed approach.
Your responsibilities will include:
- Monitoring and reporting on retention and success KPIs, ensuring continuous improvement.
- Collaborating with academic teams to align support with curriculum demands and regulatory standards.
- Create and analyse data insights (attendance, class engagement, tracking content engagement) to identify cohort and programme trends to enhance academic outcomes
- Review and monitor at-risk students and intervene proactively
- Collaborate with school academic teams to ensure early identification of engagement risks and collaborate on support initiatives
- Serve as point of escalation for engagement challenges and wellbeing concerns, supported by data-driven insights
- Gather, analyse and act upon real-time feedback to enhance student retention
- Liaise with internal stakeholders to report retention metrics, concerns, potential risks and strategy-driven support plans
- Undertake board data analysis to provide insights into module and programme performance
- Work with key stakeholders to implement intervention strategies based on board data analysis
- On-the-Ground Leadership in Engagement Initiatives: Monitor and continuously improve the effectiveness of support and intervention approaches
- Lead on recruitment and strategy implementation for student class communication reps
- Any other duties as required and in line with key area of responsibility
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Experience in using student data analytics to drive engagement and retention strategies
- Strong communication, collaboration and critical thinking skills with an ability to translate data insights into actionable strategies
- Advanced proficiency in MS Office and educational engagement tracking tools
- Willingness to adapt dynamically to evolving student and programme needs
- Ability to communicate professionally and engage effectively with stakeholders at all levels
- Great organisational and time management abilities
- Willingness to adapt and be flexible and take initiative in reporting potential risks and action plans
- Ability to communicate professionally and work closely with and support all stakeholders.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
