Job Introduction
University Attendance Administrator
Here at BPP Education Group our wonderful Customer Experience team ensure that every student receives a service that is responsive, supportive, and consistently excellent.
An opportunity has arisen for a customer centric and collaborative individual to join the team as a University Attendance Administrator. You will be responsible for supporting student retention and performance through proactive attendance monitoring and communication.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
It is the responsibility of University Attendance Administrator to support the retention and performance of students through proactive attendance monitoring communications. To be responsible for the collection, input and maintenance of student attendance data and to ensure that attendance data is accurate and reportable.
The role holder is responsible of monitoring students through all stages for the engagement policy and escalating at risk students.
As such, you will be responsible for:
Key Responsibilities
- Spot checks and audits on University Attendance reporting processes (in-centre and online)
- To issue formal non-attendance warnings as per process, and where appropriate, notice of withdrawal from programme
- Authorising student absence in appropriate systems flagged through student support team
- Respond to adhoc attendance queries as and when required
- Providing a daily report of accuracy to the International Engagement Team and Schools on students who have hit the maximum threshold for non-attendance hitting stage 3 of the Engagement Policy
- Provide guidance to students regarding the University attendance monitoring requirements
- Proactively engage with students at risk of non-compliance and make necessary referrals to appropriate support teams
- To provide accurate, reliable and reportable data for UKVI audit requirements
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
Skills, experience & qualifications required - Essential
- Previous experience in an administration role
- Impeccable attention to detail and a high degree of accuracy
- Strong administration and organisational skills whilst being able to adhere to processes
- Excellent communication skills
- Flexible approach to working in a collaborative environment whilst being a great team worker
Skills, experience & qualifications required - Desirable
- Experience of the international student lifecycle in higher education
- Experience of using Banner and Salesforce, or other student records systems
Please note that the successful candidate will be required to undergo a basic DBS and credit check.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.