Job Introduction
Client Service Executive
Here at BPP we pride ourselves on providing the best possible student, client and learner experience. We're currently looking for an enthusiastic individual to join us as a Client Service Executive to help us maintain the highest level of professionalism and service delivery for our client partners.
What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
As a Client Service Executive you will work within the Client Operations Team, to ensure that our client partners are receiving the best service possible. Handling reporting, managing data, and keeping on top of a busy mailbox are crucial to this role.
You'll need to keep on top of enquiries in this role, as well as processing records across all BPP systems. Student and client support is another main aspect of this job, as you will be supporting students when it comes to exam resits, providing client feedback and assistance with log-on queries.
Maintaining strong relationships with clients is vital, and if you are a personable and professional individual used to dealing working to Service Level Agreements and Key Performance Indicators then you'll be a strong candidate for us.
What we're looking for:
- Experience of working with CRM tools, as well as Office suite
- Strong written and verbal communication skills, and professional manner
- Experience of or ability to work with defined KPIs and Service Level Agreements
- An eye for new business opportunities
- Accustomed to working in a fast paced environment
- Warm and engaging approach to dealing with people
- An adaptable mindset, able to think creatively to find solutions
You may be required to undergo a DBS and Credit Check if you are successful in this role.
BPP are proud to be a Disability Confident employer, if you need any reasonable adjustments for the interview process, please just let us know!
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
